Refund policy
Return Policy
We want you to love your gear. If you're not completely satisfied with a purchase, you can return it within 30 days for store credit, as long as the item is:
- Unused and never immersed in water
- In new condition
- In its original packaging, with all tags, cards, and manuals included
All returns are issued as store credit. We do not offer cash or card refunds.
Need to return something after 30 days? Contact us first. We'll do our best to work with you.
Items that can't be returned
- Custom and special-order items
- Closeout and clearance items
- Cylinders
- Anything that goes in or on your body for hygiene reasons: mouthpieces (and any item with a mouthpiece), ear plugs, nose plugs, and similar items
Items listed with extended ship times (for example, "Ships in 5–7 days") are usually special orders.
Defective or problem gear
If a new product develops a problem after you've used it, it's usually covered by the manufacturer's warranty. As an authorized dealer, we'll handle the warranty process with the manufacturer for you, whether that means a repair or a replacement.
How to return an item
You don't need a return authorization number. If you're unsure whether an item qualifies, call or text us first.
- In person: Returns at the shop are by appointment. Call or text to set a time.
- By mail: Include a copy of your receipt, invoice, or packing slip, and let us know whether you'd like store credit or an exchange.
Once we receive your return, we'll inspect it and issue your store credit or exchange. Shipping charges are not credited. YAY Scuba may refuse a return or exchange that doesn't meet these conditions.
Contact and return address
YAY Scuba
9806 Adams Way
Perry Hall, MD 21128
443-379-4450 (call or text) · info@yayscuba.com